Refund Policy

At Race Challenges, we strive to provide the best possible experience for our participants. This Refund Policy outlines the terms and conditions regarding refunds for event registrations and other purchases made on our platform.

1. General Registration Policy

All registration payments are final and non-refundable.

Refunds are not provided for change of mind, personal scheduling conflicts, deciding not to participate, selecting the wrong event, registration errors, duplicate registrations, incorrect participant details, or registrations completed by another person on behalf of the participant.

Refunds are only considered where there is a verified technical issue with the Race Challenges registration or payment system.

2. Refund Eligibility

Refunds are only considered where there is a verified technical issue with the Race Challenges registration or payment system. Eligible circumstances include:

• Platform Error During Registration: If the platform malfunctioned and you were charged but not successfully registered for the event.
• Technical Glitch: If you were charged multiple times for the same registration due to a payment processing error.
• Event Cancellation: If an event is cancelled by Race Challenges and not rescheduled.

3. Participant Responsibility

Participants are responsible for carefully reviewing the event name, event details, participant information, cart summary, and payment details before submitting payment.

If a registration is completed by another person on behalf of the participant, the participant remains responsible for ensuring that the correct event and details are selected before payment is submitted.

Where an error is reported after payment, Race Challenges may review the matter, but this does not guarantee a refund, partial refund, event transfer, credit, or cancellation.

4. Processing Timeline

If your refund request is approved:

• The refund will be issued less the non-refundable payment processing fee charged by our payment provider at the time of purchase.
• The refund will be processed to your original method of payment (we cannot refund to a different card or account).
• It typically takes 5–10 business days for the funds to appear on your statement, depending on your bank or card issuer.
• You will receive an email confirmation once the refund has been initiated.

5. Request a Refund

To submit a refund request, please contact our support team with your registration confirmation number and the reason for your request.

Race Challenges Support

[email protected]